Returns and Refund
Our Returns, Refunds & Complaints policy ensures customer satisfaction with damaged-on-arrival support, a freshness guarantee, and easy refund or replacement options. As a trusted London florist, we serve local households and businesses with dedication.
Flower Shop Returns & Refunds Policy | Trusted London Florist
Returns, Refunds & Complaints
At [Your Flower Shop Name], we are committed to providing the freshest and most beautiful flowers to our valued customers in London. We understand that sometimes things don't go as planned, and we're here to ensure your satisfaction with our Fresh Flowers Guarantee.
If your flowers arrive damaged, please let us know immediately. We have a damaged-on-arrival policy that allows you to report any issues within 24 hours of delivery. Our team will assess the situation and offer a suitable resolution to ensure you receive the quality you expect.
Our Freshness Window ensures that your flowers remain vibrant and long-lasting. We guarantee the freshness of our blooms for up to seven days after delivery, provided they are cared for properly. To maximize the lifespan of your flowers, we recommend following the care instructions provided with your order.
If you are not completely satisfied with the freshness or quality of your flowers, we offer refund and replacement options. You can choose to receive a full refund or request a replacement arrangement at no additional cost. Our goal is to make sure every bouquet you receive meets your expectations.
To initiate a refund or replacement, please contact our customer service team through our website's contact form. Provide your order number and a description of the issue, and we will process your request promptly. We strive to resolve all matters efficiently to maintain your trust and satisfaction.
We value your feedback and take all complaints seriously. If you have any concerns or suggestions, please reach out to us using the contact form on our website. Our dedicated team will listen to your feedback and work diligently to address and rectify any issues you may encounter.
As a trusted local London florist, we proudly serve both households and businesses in the surrounding areas. Our commitment to quality and customer satisfaction has made us a preferred choice for fresh flowers in the community. Whether you're ordering for a special occasion or regular deliveries for your office, you can rely on us to deliver excellence every time.
Thank you for choosing [Your Flower Shop Name]. We look forward to continuing to provide you with stunning, fresh flowers and exceptional service. Your satisfaction is our top priority, and we are here to ensure your floral needs are met with the utmost care and professionalism.
