Terms and Conditions for Flower Shops

Welcome to our flower shop. These Terms and Conditions govern your use of our services. By placing an order, you agree to comply with and be bound by these terms.

1. Order Placement

Customers can place orders through our website, phone, or in-store. All orders are subject to availability and confirmation of the order price.

1.1 Order Confirmation

Upon placing an order, you will receive a confirmation email. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

2. Pricing and Payment

All prices are listed in the applicable currency and are subject to change without notice. We reserve the right to modify or discontinue a product without notice.

• Payment Methods: We accept various payment methods including credit/debit cards, PayPal, and cash on delivery.
• Payment Terms: Full payment is required at the time of order placement unless otherwise agreed upon.
• Tax: Applicable taxes will be added to your order total as required by law.

3. Delivery

We offer delivery services within specified areas. Delivery charges may apply and will be calculated based on your delivery location.

3.1 Delivery Schedule

We strive to deliver all orders on the scheduled date. However, delays may occur due to unforeseen circumstances such as weather conditions or high order volumes.

3.2 Delivery Instructions

Please provide accurate delivery information. We are not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

4. Cancellations and Refunds

Customers may cancel their orders within a specified timeframe before the scheduled delivery. Refunds will be processed based on the terms outlined below.

• Cancellation Policy: Orders can be canceled up to 24 hours before delivery without penalty.
• Refund Process: Refunds will be issued using the original payment method within 7-10 business days after cancellation.
• Non-Refundable Items: Customized arrangements and special orders may not be eligible for refunds.

5. Product Quality and Guarantees

We ensure that all flowers and arrangements meet our quality standards. If you are not satisfied with your purchase, please contact us for assistance.

5.1 Damage and Defects

In the event of damaged or defective products upon delivery, please notify us immediately. We will arrange for a replacement or refund as applicable.

5.2 Satisfaction Guarantee

Your satisfaction is our priority. If you are unhappy with your order, we will work with you to resolve the issue promptly.

6. Intellectual Property

All content on our website, including images, text, and logos, is the property of our flower shop and is protected by intellectual property laws. Unauthorized use is prohibited.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our maximum liability is limited to the amount you have paid for the order.

8. Privacy Policy

We are committed to protecting your privacy. Any personal information collected during the ordering process will be used solely for fulfilling your order and will not be shared with third parties without your consent.

8.1 Data Protection

Your data is stored securely and managed in compliance with applicable data protection laws.

8.2 Marketing Communications

By providing your contact information, you consent to receive promotional materials from us. You can opt-out at any time.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which our flower shop operates.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time. Any changes will be effective immediately upon posting on our website.

By continuing to use our services, you agree to be bound by the updated Terms and Conditions.